Privacy Policy – How 7win Protects Your Personal Data

01 Who We Are

7win is an online gaming platform operating at https://7win.run, serving players in Bangladesh. When this policy refers to "7win", "we", "us", or "our", it means the 7win platform and the team responsible for operating it.

7win acts as the data controller for the personal information you provide when registering and using the platform. This means we determine the purposes and means of processing your personal data, and we are responsible for ensuring it is handled lawfully and securely.

If you have any questions about this Privacy Policy or how your data is used, you can reach us at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.

02 Data We Collect

7win collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from payment providers during transactions.

Information you provide directly:

• Full name and date of birth (required for account registration and age verification)
• Mobile phone number (used for account login, payment processing, and support communication)
• Identity documents such as a national ID card or passport (required for verification when requested)
• Any information you provide when contacting 7win support

Information generated by platform use:

• Login timestamps and session duration
• Device type, operating system, and browser information
• IP address and approximate geographic location
• Game activity, including bets placed, games played, and results
• Transaction history, including deposits, withdrawals, and bonus activity

Information from payment providers:

• Transaction reference numbers from bKash, Nagad, and Rocket
• Transaction status and timestamps
• The mobile wallet number used for the transaction (masked for security)

03 How We Use Your Data

7win uses your personal data only for the purposes described in this policy. We do not use your data for purposes that are incompatible with why it was originally collected. The main ways we use your data are:

• Account management: Creating and maintaining your 7win account, verifying your identity, and managing your account settings and preferences.
• Payment processing: Facilitating deposits and withdrawals via bKash, Nagad, and Rocket, and maintaining accurate transaction records.
• Platform security: Detecting and preventing fraud, unauthorised account access, money laundering, and other prohibited activities.
• Customer support: Responding to your enquiries, resolving disputes, and providing assistance when you contact the 7win support team.
• Legal compliance: Meeting our obligations under applicable laws, including identity verification requirements and record-keeping obligations.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and providing appropriate support tools.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the performance and user experience of the 7win platform.

7win does not use your personal data for targeted advertising, profiling for commercial purposes, or any activity unrelated to the operation of your account and the platform.

04 Legal Basis for Processing

7win processes your personal data on the following legal grounds:

• Contract performance: Processing your registration details, payment information, and account activity is necessary to fulfil the contract between you and 7win when you register an account.
• Legal obligation: Certain data processing — such as identity verification and transaction record-keeping — is required by applicable law and cannot be avoided.
• Legitimate interests: Processing data for fraud prevention, platform security, and responsible gaming monitoring is carried out on the basis of 7win's legitimate interest in operating a safe and compliant platform.
• Consent: Where 7win relies on your consent to process data — for example, for optional communications — you may withdraw that consent at any time by contacting [email protected].

05 Data Sharing

7win does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment providers: Transaction data is shared with bKash, Nagad, and Rocket solely to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle transaction data.
• Identity verification services: When KYC verification is required, your identity documents may be shared with a trusted verification service provider. These providers are contractually bound to handle your data securely and use it only for verification purposes.
• Legal authorities: 7win may disclose your data to law enforcement or regulatory authorities if required to do so by law, court order, or to protect the rights and safety of 7win and its users.
• Fraud prevention: In cases of suspected fraud or money laundering, relevant data may be shared with appropriate authorities or industry fraud prevention bodies.

All third parties with whom 7win shares data are required to handle it in accordance with applicable data protection standards. 7win does not transfer your personal data to countries outside your region without appropriate safeguards in place.

06 Cookies & Tracking

7win uses cookies and similar tracking technologies to operate the platform, maintain your session, and improve your experience. Cookies are small text files stored on your device when you visit 7win.

Types of cookies used by 7win:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. You cannot opt out of essential cookies without stopping use of the platform.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious account behaviour.
• Analytics cookies: Used to collect anonymised data about how players use 7win, which pages are visited most, and where technical issues occur. This data helps us improve the platform. No personally identifiable information is included in analytics data.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using 7win, but may affect certain features or your overall experience on the platform.

07 Data Security

7win takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure.

• All data transmitted between your device and 7win is encrypted using TLS (Transport Layer Security).
• Stored personal data is encrypted at rest using industry-standard encryption methods.
• Access to personal data within 7win is restricted to staff who need it to perform their job functions, and is governed by strict access controls.
• 7win's systems are monitored continuously for unusual activity, intrusion attempts, and security vulnerabilities.
• Payment data is handled in accordance with the security requirements of our payment provider partners.

While 7win takes every reasonable precaution to protect your data, no system is completely immune to security risks. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

If 7win becomes aware of a security breach that affects your personal data, we will notify you promptly and provide clear information about what happened and what steps are being taken.

08 Data Retention

7win retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods are determined by the purpose for which the data was collected and by applicable legal requirements.

• Account data: Retained for the duration of your account and for up to 5 years after closure to meet legal record-keeping obligations.
• Transaction records: Retained for up to 7 years in accordance with financial record-keeping requirements.
• Identity verification documents: Retained for the period required by applicable KYC regulations, typically up to 5 years after the end of the business relationship.
• Support communications: Retained for up to 2 years after the last interaction to allow for follow-up and dispute resolution.
• Security and fraud data: Retained for as long as necessary to investigate and resolve security incidents.

Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

09 Your Rights

You have the following rights in relation to the personal data 7win holds about you. To exercise any of these rights, contact us at [email protected]. We will respond within 5 business days.

10 Children's Privacy

7win is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that you are 18 or older, and 7win may request identity verification to confirm this at any time.

If 7win becomes aware that personal data has been collected from a person under 18, that account will be closed immediately and all associated data will be deleted. If you believe a minor has registered on 7win, please contact us at [email protected] so we can investigate and take action promptly.

Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online gaming platforms. More information is available on our Responsible Gaming page.

11 Changes to This Policy

7win may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that affect how your data is used, 7win will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of 7win after the updated policy is published constitutes your acceptance of the changes.

We encourage you to review this page periodically to stay informed about how 7win protects your privacy. If you disagree with any changes, you may close your account as described in the Terms and Conditions.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7win handles your personal data, please get in touch with our support team. We take all privacy enquiries seriously and will respond as quickly as possible.

For information about your account rights and platform rules, visit the Terms and Conditions page. For responsible gaming tools and support, visit the Responsible Gaming page.